In an earlier play we discussed how challenging a task it can be to fund an Information Sharing and Safeguarding (IS&S) Environment. The goal for any project should be the long-term sustainability of the systems to meet the mission-critical needs of the agencies. To do this we can break the overall project into logical pieces or phases so that funding can be obtained across a longer period of time. Plans for IS&S Environment’s development and the technology stack must be scalable to meet any identified future phases. As the capabilities in the IS&S Environment are enabled, there will also be changes in user needs, corrective actions, and enhancements that will arise, and there should be a plan in place to not only sustain the project funding but also to keep the IS&S Environment meeting the needs of its end users.
Desired Outcome: Line item budget or other ongoing means for sustaining operations have been adopted by legislative or executive bodies.
|1. Develop a long-term sustainability plan.|
|2. Create a maintenance and upgrade path responsive to user needs.|
|3. Seek placement of ongoing support in an established budget process with multi-year support defined.|
|4. Engage the community of interest in the product to ensure that a continual increase in usage is achieved to justify ongoing support.|
|5. Maintain an ongoing roadmap to add new capabilities and services based on user demands.|
Play Key Questions
|1. Where in the budget is ongoing maintenance and enhancement funded?|
|2. What organization is responsible for the care and feeding of the IS&S Environment beyond initial implementation?|
|3. What ongoing staff and contractor capacity is available to ensure responsiveness to user needs for bug fixes or enhancements?|
|4. Do we have the requirements to ensure scalability?|
|5. Have we addressed the scalability and new capabilities and services development in our contract with our solution providers?|